Frequently Asked Questions
Answers to common cargo, courier and freight planning questions.
What details are needed for a quotation?
Provide the collection point, destination, cargo description, gross weight, package measurements and intended date. Mention fragile or restricted contents.
Are shipment routes guaranteed?
No. Available routes, acceptance and transit times must be confirmed for your exact shipment.
Can I send international cargo from Nepal?
You can request an international cargo quote. Feasibility, customs requirements and partner coverage vary by destination and commodity.
Can I send small parcels?
Small parcels and document enquiries are welcome. Acceptance depends on contents, package size and service area.
Do I need customs paperwork?
International cargo commonly requires commercial or other supporting paperwork, varying by destination and shipment type. Check requirements before dispatch.
How do I get tracking updates?
Use the tracking page after a live tracking integration is activated, or contact the team using the reference on your shipping documents.
How much does cargo cost?
Rates depend on route, weight, size, cargo category, service level and other charges. A shipment-specific quote is required.
Do you handle pickup and door delivery?
You can enquire about these options. Pickup and delivery eligibility must be confirmed for the applicable locations.
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